Delivery Help
- Will all my ordered items arrive together?
- Where are my items shipped from?
- How do I change my delivery address after my order has been placed?
- Can I send my own courier or shipping agent to pick up my order?
- I have entered the address details incorrectly. What can I do?
- Will my delivery fee be refunded if my gift arrives late?
- How do we ship our gifts?
- My order has been Returned to Sender by the courier. What happens now?
- What happens when the wrong delivery information was provided, and the gift was not delivered?
- What happens if the address I gave is incorrect?
- My tracking says my order is delivered, but I don’t have it. What do I do?
- My order hasn’t arrive yet, what do I do?
- If my parcel has gone back to a Post Office, how long will it be held there?
- On my 'Sorry We Missed You' card, it says my parcel has gone to the Post Office. When will it be available for collection?
- The recipient was home. Why was the hamper taken to a Post Office?
- Has my order been shipped yet? Why is my tracking not working?
- What does 'attempted delivery' or ‘unsuccessful delivery’ mean?
- How do I track my order?
- What happens when your parcel leaves our warehouse? Will I receive a notification?
- Why does my recipient have to go to the Post Office to pick up their gift?
- I gave Authority to Leave, but the courier didn't leave my parcel. Why?
- What happens if no-one is home when the courier tries to deliver the gift?
- What is Authority to Leave?
- What information should I include for successful delivery to a business address?
- Are your hampers shipped with an order invoice?
- What if I need my delivery to occur at a certain time?
- What time will my gift arrive?
- Will the courier call my recipient at the time of delivery?
- Do you deliver overseas?
- Can you deliver to a parcel locker?