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  1. Gourmet Basket
  2. Delivery Help
  3. Delivery Help

Delivery Help

  • Will all my ordered items arrive together?
  • Where are my items shipped from?
  • How do I change my delivery address after my order has been placed?
  • Can I send my own courier or shipping agent to pick up my order?
  • I have entered the address details incorrectly. What can I do?
  • Will my delivery fee be refunded if my gift arrives late?
  • How do we ship our gifts?
  • My order has been Returned to Sender by the courier. What happens now?
  • What happens when the wrong delivery information was provided, and the gift was not delivered?
  • What happens if the address I gave is incorrect?
  • My tracking says my order is delivered, but I don’t have it. What do I do?
  • My order hasn’t arrive yet, what do I do?
  • If my parcel has gone back to a Post Office, how long will it be held there?
  • On my 'Sorry We Missed You' card, it says my parcel has gone to the Post Office. When will it be available for collection?
  • The recipient was home. Why was the hamper taken to a Post Office?
  • Has my order been shipped yet? Why is my tracking not working?
  • What does 'attempted delivery' or ‘unsuccessful delivery’ mean?
  • How do I track my order?
  • What happens when your parcel leaves our warehouse? Will I receive a notification?
  • Why does my recipient have to go to the Post Office to pick up their gift?
  • I gave Authority to Leave, but the courier didn't leave my parcel. Why?
  • What happens if no-one is home when the courier tries to deliver the gift?
  • What is Authority to Leave?
  • What information should I include for successful delivery to a business address?
  • Are your hampers shipped with an order invoice?
  • What if I need my delivery to occur at a certain time?
  • What time will my gift arrive?
  • Will the courier call my recipient at the time of delivery?
  • Do you deliver overseas?
  • Can you deliver to a parcel locker?
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