Please contact Customer Service on 1300 354 393 within 15 minutes of placing an order where changes are required.
If you contact us on the same day as the order, or very soon after, we may be able to ask the courier to direct to another address. If you don’t contact us in time, one of the following may happen:
The gift is likely to be delivered, and potentially kept by the receiver. If this occurs there is nothing we can do as we don’t know who has the gift.
The gift may be delivered, and the receiver may contact us to inform us they have it. We will then contact you to discuss how to retrieve the gift.
The gift is not delivered, and we are contacted by the courier. At this point we can have it re-directed to a new address – there may be a new Delivery Fee based on the delivery location, plus a $10.00 administration fee.
The courier company will contact us and the hamper will be returned. A refund will be offered, excluding the shipping cost. If you wish the gift to be re-delivered, a new shipping fee will need to be charged. If the hamper is not returned to us, we will assume is has been delivered and no refund is available.