Has my order been shipped yet? Why is my tracking not working?

When your order leaves our warehouse you will receive a dispatch notification email with live tracking information so that you can track your parcel at any time.

The dispatch notification means that your order has been packed and is awaiting collection from the courier from our warehouse. Please note that although your order can have a status of ‘dispatched’ the online tracking data will not update until later in the day when the parcel has been collected by the courier.

Please note if the Startrack website shows an ERROR it means your order has not yet been scanned and dispatch. You will receive an email notification once we have dispatched your order.

Please note, for Sydney Same Day Delivery, our courier will send an SMS. There will be no email tracking.

Once your gift has been delivered you will receive a second notification advising you that your gift has been delivered.

If you have not received a dispatch notification, you can check your junk email in your email folders or alternatively you can use the Where's My Gift page.