What happens when your parcel leaves our warehouse? Will I receive a notification?

When your order leaves our warehouse you will receive a dispatch notification email with live tracking information so that you can track your parcel at any time.

The dispatch notification means that your order has been packed and is awaiting collection from the courier from our warehouse. Please note that although your order can have a status of ‘dispatched’ the online tracking data will not update until later in the day when the parcel has been collected by the courier.

Once your gift has been delivered you will receive a second notification advising you that your gift has been delivered.

If you have not received a dispatch notification, you can check your junk email in your email folders or alternatively you can use the Where’s My Gift page.