Why does my recipient have to go to the Post Office to pick up their gift?

Your recipient may have to collect their parcel from the local post office if no one is available at the delivery address and Authority to Leave at checkout was not selected. Alternatively, if Authority to Leave was selected, the courier may have deemed it unsafe to leave the parcel and has taken it to the local post office.

In this instance the courier will leave a ‘Sorry we missed you’ card advising them to go to the local post office to pick up the parcel.

Please note deliveries to apartment buildings will be carded if no one is home. 

Please note that in some remote and regional locations our delivery partners only offer a ‘carded delivery service’. This means that they do not deliver to the actual home or business as it is highly remote.