At our checkout, you will be asked if you give the authority to leave to leave the parcel if no one is at the address.
If you select YES and no one is available to receive the delivery, the courier will leave the parcel in a safe place at the address. If the driver does not deem it safe to leave the parcel (eg. block of units, parcel visible to the street, etc.) then the courier will leave a ‘Sorry we missed you’ card advising the recipient that the parcel has been taken to the nearest post office for pickup.
If you select NO, and no one is available to receive the delivery the courier will do the following (depending on which delivery method is chosen):
- Leave a ‘Sorry we missed you’ card advising the recipient that the parcel has been taken to the nearest post office for pickup
For Sydney Same Day Delivery the courier will reattempt delivery between 1pm and 6pm the following business day, and if that fails the gift will be returned to us.
If Authority to Leave has been given, Gourmet Basket cannot accept responsibility or liability on the rare occasion that a parcel is lost or stolen after our couriers have recorded the package as 'successfully delivered'.