All changes need to be made via a phone call or live chat, and within 15min of placing your order. If you contact us after this time, but within the same day of placing your order, we may be able to retrieve your order and made the required changed – however this is not guaranteed.
If your order has already been dispatched from our warehouse, please contact Startrack on: 13 23 45 to arrange redirection. Please know Startrack will do their best to arrange the redirection, however it is not always achievable.
If redirection does not occur in time, one of the following may happen:
- The gift may be delivered, and potentially kept by the receiver at the wrong address. If this occurs there is nothing we can do as we don’t know who has the gift.
- The gift may be delivered, and the receiver may contact us to inform us they have it. Generally, this would be someone close to the original address and they may be able to hand-deliver it. If not, you will need to arrange your own courier for collection and redelivery.
- The gift is not delivered, and we are contacted by the courier. At this point we can have it re-directed to a new address – there will be a new Delivery Fee based on the delivery location.
- The courier company will contact us and the hamper will be returned. If you wish the gift to be re-delivered, a new shipping fee will need to be charged. If the hamper is not returned to us, we will assume is has been delivered and no refund is available.